{"id":64,"date":"2025-10-05T07:03:57","date_gmt":"2025-10-05T07:03:57","guid":{"rendered":"https:\/\/hyproofficial.com\/?page_id=64"},"modified":"2025-10-05T07:09:25","modified_gmt":"2025-10-05T07:09:25","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/biokenaf.auracergas.com\/?page_id=64","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"64\" class=\"elementor elementor-64\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35d7d2f3 e-flex e-con-boxed e-con e-parent\" data-id=\"35d7d2f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67293249 elementor-widget elementor-widget-text-editor\" data-id=\"67293249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7; color: #0c0c0c; font-family: Poppins, sans-serif; font-size: 16px; background-color: #ffffff;\" data-pm-slice=\"1 3 []\"><span style=\"font-weight: bold;\">Refund and Return Policy<\/span><\/p>\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7; color: #0c0c0c; font-family: Poppins, sans-serif; font-size: 16px; background-color: #ffffff;\">Effective Date: 1\/08\/2024<\/p>\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7; color: #0c0c0c; font-family: Poppins, sans-serif; font-size: 16px; background-color: #ffffff;\"><span style=\"font-weight: bold;\">1. Overview<\/span><br \/>At Biokenaf Original, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a refund and return policy under the conditions outlined below.<\/p>\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7; color: #0c0c0c; font-family: Poppins, sans-serif; font-size: 16px; background-color: #ffffff;\"><span style=\"font-weight: bold;\">2. Eligibility for Returns and Refunds<\/span><br \/>We accept returns and refunds under the following conditions:<\/p>\n<ul style=\"padding: 0px 0px 0px 50px; margin: 0px; -webkit-font-smoothing: antialiased; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; color: #0c0c0c; font-size: 16px; background-color: #ffffff;\" data-spread=\"false\">\n<li style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased;\">\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7;\">The item must be unused, unopened, and in its original packaging.<\/p>\n<\/li>\n<li style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased;\">\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7;\">The return request must be made within\u00a0<span style=\"font-weight: bold;\">7 days<\/span>\u00a0from the date of delivery.<\/p>\n<\/li>\n<li style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased;\">\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7;\">Proof of purchase (receipt or order confirmation) is required.<\/p>\n<\/li>\n<li style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased;\">\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7;\">Only products purchased directly from our website (<span style=\"background-color: transparent; cursor: pointer; color: #000000; text-underline-offset: 3px; font-weight: bold;\"><a href=\"https:\/\/biokenaf.auracergas.com\">https:\/\/biokenaf.auracergas.com<\/a><\/span>) are eligible.<\/p>\n<\/li>\n<\/ul>\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7; color: #0c0c0c; font-family: Poppins, sans-serif; font-size: 16px; background-color: #ffffff;\"><span style=\"font-weight: bold;\">3. Non-Returnable Items<\/span><br \/>The following items cannot be returned or refunded:<\/p>\n<ul style=\"padding: 0px 0px 0px 50px; margin: 0px; -webkit-font-smoothing: antialiased; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; color: #0c0c0c; font-size: 16px; background-color: #ffffff;\" data-spread=\"false\">\n<li style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased;\">\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7;\">Opened or used products.<\/p>\n<\/li>\n<li style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased;\">\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7;\">Items purchased during a promotional sale or clearance.<\/p>\n<\/li>\n<li style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased;\">\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7;\">Products that have been tampered with or damaged due to customer mishandling.<\/p>\n<\/li>\n<\/ul>\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7; color: #0c0c0c; font-family: Poppins, sans-serif; font-size: 16px; background-color: #ffffff;\"><span style=\"font-weight: bold;\">4. Return Process<\/span><br \/>To initiate a return:<\/p>\n<ol style=\"padding: 0px 0px 0px 50px; margin: 0px; -webkit-font-smoothing: antialiased; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; color: #0c0c0c; font-size: 16px; background-color: #ffffff;\" start=\"1\" data-spread=\"false\">\n<li style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased;\">\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7;\">Contact our customer service at\u00a0<a style=\"background-color: transparent; cursor: pointer; color: #000000; text-underline-offset: 3px;\">afyaasihat@gmail.com<\/a>\u00a0or call\u00a0<span style=\"font-weight: bold;\">01120775807<\/span>\u00a0with your order details.<\/p>\n<\/li>\n<li style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased;\">\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7;\">Our team will review your request and provide return instructions if eligible.<\/p>\n<\/li>\n<li style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased;\">\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7;\">Ship the product back to our address:<br \/><span style=\"font-weight: bold;\">No 33-2F &amp; 3F, Jalan Setia Perdana BA U13\/BA 40170 Setia Alam, Shah Alam, Selangor<\/span><\/p>\n<\/li>\n<li style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased;\">\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7;\">Once received and inspected, we will notify you of the refund status.<\/p>\n<\/li>\n<\/ol>\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7; color: #0c0c0c; font-family: Poppins, sans-serif; font-size: 16px; background-color: #ffffff;\"><span style=\"font-weight: bold;\">5. Refund Process<\/span><\/p>\n<ul style=\"padding: 0px 0px 0px 50px; margin: 0px; -webkit-font-smoothing: antialiased; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; color: #0c0c0c; font-size: 16px; background-color: #ffffff;\" data-spread=\"false\">\n<li style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased;\">\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7;\">Approved refunds will be processed within\u00a0<span style=\"font-weight: bold;\">7-14 business days<\/span>.<\/p>\n<\/li>\n<li style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased;\">\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7;\">Refunds will be issued via the original payment method.<\/p>\n<\/li>\n<li style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased;\">\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7;\">Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to our error.<\/p>\n<\/li>\n<\/ul>\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7; color: #0c0c0c; font-family: Poppins, sans-serif; font-size: 16px; background-color: #ffffff;\"><span style=\"font-weight: bold;\">6. Exchanges<\/span><br \/>We only replace items if they are defective or damaged during transit. If you need an exchange, contact us at\u00a0<b>hqbiokenaf<a style=\"background-color: transparent; cursor: pointer; color: #000000; text-underline-offset: 3px;\">@gmail.com<\/a><\/b>\u00a0within\u00a0<span style=\"font-weight: bold;\">7 days<\/span>\u00a0of receiving your order.<\/p>\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7; color: #0c0c0c; font-family: Poppins, sans-serif; font-size: 16px; background-color: #ffffff;\"><span style=\"font-weight: bold;\">7. Contact Us<\/span><br \/>For any questions regarding returns and refunds, please contact us:<\/p>\n<ul style=\"padding: 0px 0px 0px 50px; margin: 0px; -webkit-font-smoothing: antialiased; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; color: #0c0c0c; font-size: 16px; background-color: #ffffff;\" data-spread=\"false\">\n<li style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased;\">\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7;\">Email:\u00a0hqbiokenaf<a style=\"background-color: transparent; cursor: pointer; color: #000000; text-underline-offset: 3px;\">@gmail.com<\/a><\/p>\n<\/li>\n<li style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased;\">\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7;\">Phone:\u00a0<span style=\"font-weight: bold;\">01120775807<\/span><\/p>\n<\/li>\n<li style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased;\">\n<p style=\"padding: 0px; margin: 0px; -webkit-font-smoothing: antialiased; line-height: 1.7;\">Address:\u00a0<span style=\"font-weight: bold;\">No 33-2F &amp; 3F, Jalan Setia Perdana BA U13\/BA 40170 Setia Alam, Shah Alam, Selangor<\/span><\/p>\n<\/li>\n<\/ul>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund and Return Policy Effective Date: 1\/08\/2024 1. OverviewAt Biokenaf Original, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a refund and return policy under the conditions outlined below. 2. Eligibility for Returns and RefundsWe accept returns and refunds under the following conditions: [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-64","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - BIOKENAF HQ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/biokenaf.auracergas.com\/?page_id=64\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - BIOKENAF HQ\" \/>\n<meta property=\"og:description\" content=\"Refund and Return Policy Effective Date: 1\/08\/2024 1. 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